Shipping Policy

Shipping Policy – ArialabRX

Effective Date: 01 Aug 2025

1. Processing Time

  • Orders are processed within 3-5 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Destinations

We currently ship to:

  • Singapore (domestic orders)
  • International – Selected countries. Shipping fees and delivery times vary by destination.

3. Shipping Methods & Delivery Times

  • Singapore: 2–4 business days

Delivery times are estimates and may be affected by customs clearance, courier delays, or unforeseen events.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on destination and weight of the order.
  • Free shipping promotions (if applicable) will be indicated on the product or checkout page.

5. Order Tracking

  • Once your order is shipped, you will receive an email with tracking information.
  • Tracking updates may take 24–48 hours to appear.

6. Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs duties, taxes, or import fees charged by the destination country.
  • These fees are the responsibility of the customer and are not included in the product or shipping price.

7. Delays & Lost Packages

  • ArialabRX is not responsible for delays caused by shipping carriers, customs clearance, or events beyond our control.
  • If your package is lost in transit, please contact us at support@arialabrx.com so we can assist with a claim.

8. Incorrect Address

  • Please ensure your shipping address is correct at checkout.
  • We are not responsible for packages delivered to the wrong address due to customer error.

9. Contact Us

For any questions about shipping, please contact:
📧 support@ariabioscience.com
🌐 www.arialabrx.com

Arialabrx

Medical-Grade Supplement

Guided by medical-grade standards, our approach to supplementation is rooted in scientific rigor and accountability.

Our work with researchers from institutions such as Nanyang Technological University (NTU) reflects this commitment, ensuring quality, efficacy, and evidence remain at the core of everything we do.

Our High Standards Come Standard

We hold our formulas to a higher benchmark of quality. Every supplement is made with clean ingredients, expert guidance and strict third-party testing.

We proudly say no to GMOs, sugar, gluten and unnecessary additives, because you should always know exactly what is going (and not going) into your body.

No Additives & Artificial Coloring No Additives & Artificial Coloring
Non-GMO Non-GMO
Premium Ingredients Premium Ingredients
TÜV SÜD Certified TÜV SÜD Certified

Meet Our Advisory Team

Our formulas are shaped by the researchers and clinicians who know health best — combining medical science, clinical research and independent testing to support you at every stage of life.

  • A/Prof Andrew Tan

    A/Prof Andrew Tan

    Chief Scientific Officer · Provost's Chair in Metabolic Disorder, NTU Lee Kong Chian School of Medicine

    Associate Professor and Provost's Chair in Metabolic Disorder at NTU's Lee Kong Chian School of Medicine. His work has produced numerous patents and commercial applications, including licensed technologies for cancer therapeutics, wound healing and diagnostic tools.

  • Dr. Nenad Naumovski, PhD

    Dr. Nenad Naumovski, PhD

    Professor of Food Science & Human Nutrition · Singapore Institute of Technology

    Professor of Food Science and Human Nutrition at the Singapore Institute of Technology and Honorary Professor at the Australian National University. His research focuses on healthy ageing, plant-derived bioactives and nutraceuticals, and their effects on metabolic, cardiovascular and cognitive health. He co-founded the Functional Foods and Nutrition Research Laboratory, advancing evidence-based functional foods and health solutions.

  • A/Prof Vincenzo Sorrentino

    A/Prof Vincenzo Sorrentino

    Professor · NUS Healthy Longevity Translational Research Programme

    Professor at the NUS Healthy Longevity Translational Research Programme with 12+ years in longevity research, and former Group Leader at Nestlé for ageing and muscle-health research. His work explores how mitochondrial health, NAD⁺ metabolism and cellular protein maintenance influence ageing and age-related decline.