Shipping Policy
Shipping Policy – ArialabRX
Effective Date: 01 Aug 2025
1. Processing Time
- Orders are processed within 3-5 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed the next business day.
2. Shipping Destinations
We currently ship to:
- Singapore (domestic orders)
- International – Selected countries. Shipping fees and delivery times vary by destination.
3. Shipping Methods & Delivery Times
- Singapore: 2–4 business days
Delivery times are estimates and may be affected by customs clearance, courier delays, or unforeseen events.
4. Shipping Fees
- Shipping fees are calculated at checkout based on destination and weight of the order.
- Free shipping promotions (if applicable) will be indicated on the product or checkout page.
5. Order Tracking
- Once your order is shipped, you will receive an email with tracking information.
- Tracking updates may take 24–48 hours to appear.
6. Customs, Duties & Taxes (International Orders)
- International orders may be subject to customs duties, taxes, or import fees charged by the destination country.
- These fees are the responsibility of the customer and are not included in the product or shipping price.
7. Delays & Lost Packages
- ArialabRX is not responsible for delays caused by shipping carriers, customs clearance, or events beyond our control.
- If your package is lost in transit, please contact us at support@arialabrx.com so we can assist with a claim.
8. Incorrect Address
- Please ensure your shipping address is correct at checkout.
- We are not responsible for packages delivered to the wrong address due to customer error.
9. Contact Us
For any questions about shipping, please contact:
📧 support@ariabioscience.com
🌐 www.arialabrx.com